Privacy policy

Here's your updated Privacy Policy with EU/GDPR additions:

Privacy Policy Last Updated: September 2026

At JoBolt (www.joboltstore.com), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you shop with us.

1. Who We Are

JoBolt is an online retail store selling European-made footwear, jewellery, kids' products, cosmetics, and accessories. Our registered business address is: The Bridle Road, Purley, London, CR8 3JB. You can contact us at admin@jo-bolt-store.net.

2. What Data We Collect

When you place an order or create an account, we may collect:

  • Full name and delivery address
  • Email address and phone number
  • Payment information (processed securely — we never store card details)
  • Order history and browsing behaviour on our store
  • IP address and device information

3. How We Use Your Data

We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and customer service requests
  • Improve our website and product offerings
  • Send marketing emails (only if you have opted in)
  • Comply with our legal obligations

4. Legal Basis for Processing

UK customers: We process your data under UK GDPR on the following lawful bases:

  • Contract — to fulfil orders you place with us
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications (you can withdraw at any time)
  • Legal obligation — where required by UK law

EU customers: We also process your data in compliance with the EU General Data Protection Regulation (GDPR — Regulation 2016/679) on the same lawful bases as above. Where EU GDPR applies, you have the additional rights set out in Section 8 below.

5. Sharing Your Data

We do not sell your personal data. We share it only with trusted third parties who help us operate our business:

  • Shopify — our e-commerce platform (data processed under their privacy policy)
  • Hertwill — our fulfilment partner based in Estonia
  • Royal Mail / DHL / Parcelforce — delivery carriers
  • Payment processors — for secure transaction handling
  • Google / Meta / Pinterest — for advertising (only anonymised/aggregated data)

All third parties are required to handle your data securely and in accordance with UK GDPR and, where applicable, EU GDPR.

6. International Data Transfers

As our fulfilment is based in Estonia (EU), your order data may be transferred to the European Economic Area (EEA).

  • UK customers: Such transfers are protected under UK adequacy regulations and standard contractual clauses.
  • EU customers: Data transfers outside the EEA are subject to appropriate safeguards in accordance with EU GDPR, including standard contractual clauses where required.

7. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically:

  • Order records: 7 years (for tax and legal compliance)
  • Marketing preferences: until you unsubscribe
  • Account data: until you request deletion

8. Your Rights

UK customers have the following rights under UK GDPR:

  • Access the personal data we hold about you
  • Correct any inaccurate data
  • Delete your data (right to be forgotten)
  • Restrict or object to processing
  • Data portability — receive your data in a portable format
  • Withdraw consent for marketing at any time

EU customers have the same rights under EU GDPR, and additionally have the right to lodge a complaint with your local EU supervisory authority. A list of EU data protection authorities is available at: https://edpb.europa.eu

To exercise any of these rights, email us at admin@jo-bolt-store.net.

9. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and support marketing. You can manage cookie preferences via the cookie banner on our site. For full details see our Cookie Policy.

10. Marketing Communications

If you opted in at checkout or via our newsletter, we may send you emails about new products, promotions, and store updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

Under EU GDPR, we will only send marketing communications to EU customers where we have obtained your explicit prior consent.

11. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security certifications.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.

13. Contact & Complaints

For any privacy concerns contact us at admin@jo-bolt-store.net.

  • UK customers: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
  • EU customers: You have the right to lodge a complaint with your national data protection authority. Find your local authority at https://edpb.europa.eu.