Shipping policy

Shipping – From Our Door to Yours Last Updated: October 2026

Welcome to JoBolt! We’re committed to getting your order to you as quickly and smoothly as possible. This policy explains our shipping process, delivery estimates and how we can help with any delivery issues.

1. Free Shipping

  • UK orders: We offer FREE standard shipping on all UK orders. No standard delivery charge is added at checkout.

  • EU orders: We offer FREE standard shipping on all orders delivered within the European Union. Prices for EU orders are displayed in Euros (€) and include VAT where applicable. Products dispatched from within the EU to EU destinations are not subject to import charges between EU member countries.

2. UK Customs & Import Charges Many of our products are dispatched directly from our partner workshops in the European Union, bringing authentic European craftsmanship directly to your door. To keep your shopping experience completely clear and transparent, we label our products with status badges:

  • Customs Free (Green Badge): These items fall within standard duty-free limits. The price you pay at checkout is the final price, with zero extra fees or customs charges upon arrival.

  • Import Customs Apply (Red Badge): These extra-large or high-value pieces exceed the duty-free threshold. For these specific items, the courier will contact you by email, text, or post prior to final delivery to collect standard UK import VAT and their carrier handling fee.

If you receive a payment request from a courier, please verify it through their official channels. If you have any questions about an order or receive an unexpected payment request, contact us with your order number and a copy of the notice so we can help investigate immediately. If you are considering refusing a delivery because of import charges, please reach out to us first so we can explain your options.

3. Delivery Destinations We ship to the United Kingdom and the European Union. For orders outside the UK and EU, please contact us before purchasing so we can confirm whether delivery is available, along with shipping costs and any applicable import requirements.

4. Order Processing Most orders are processed and shipped within 1–3 business days. You’ll receive a confirmation email with tracking information once your order ships. Custom or made-to-order items may require additional processing time, which will be noted on the product page.

Unless we agree a different delivery timeframe with you, we aim to deliver your order within 30 days of the contract being concluded. If we cannot meet the agreed timeframe, we will contact you promptly. Your statutory rights concerning delayed delivery remain unaffected.

5. Delivery Times

  • Standard UK delivery: Most orders arrive within 2–5 business days after dispatch.

  • Standard EU delivery: Most orders arrive within 2–5 business days after dispatch.

  • Tracking information is provided for every order.

  • Delivery estimates begin when the order is dispatched, not when it is placed.

  • These timeframes are estimates, not guaranteed delivery dates, unless we expressly agree otherwise.

6. Factors Affecting Delivery Delivery times may be affected by:

  • Geographic location: Deliveries to the Highlands, Islands and other remote UK or EU destinations may take longer.

  • Product type: Custom or made-to-order products may require additional production time, as noted on the product page.

  • Customs processing: UK shipments dispatched from the EU may require standard customs clearance.

  • Carrier disruption: Weather, peak periods and transport disruption may affect delivery schedules.

If your delivery is delayed, please contact us. We will help track your parcel and work with our delivery partners to resolve the issue. Using a third-party courier does not remove our obligations to you or affect your statutory consumer rights.

7. Lost or Damaged Shipments We take care to ensure your items arrive safely. If your parcel appears to be lost or arrives damaged, please contact us as soon as reasonably possible with your order number and details of the issue. Photographs of damage to the item or packaging can help us investigate.

We will work with our delivery partner to resolve the issue and arrange an appropriate remedy, which may include repair, replacement or refund, depending on the circumstances and your statutory rights.

Please refer to our Return & Refund Policy for further details. Nothing in this Shipping Policy limits your statutory consumer rights.

8. Contact Us If you have questions about your order, delivery or a customs payment request, please contact us:

  • Email: admin@jo-bolt-store.net

  • WhatsApp: Accessible via our website contact form

  • Business address: The Bridle Road, Purley, London, CR8 3JB, United Kingdom