Shipping policy

Shipping – From Our Door to Yours Last Updated: September 2026

Welcome to JoBolt! We're committed to getting your order to you as quickly and smoothly as possible. This policy outlines our shipping procedures to ensure you have a clear understanding of the process from the moment you place your order until it arrives at your door.

1. Free Shipping

🇬🇧 UK orders: We offer FREE standard shipping on all UK orders. The price you see at checkout is the final price you pay for the product and its delivery to the UK.

🇪🇺 EU orders: We offer FREE standard shipping on all orders delivered within the European Union. Prices for EU orders are displayed in Euros (€) and include VAT where applicable. There are no additional import duties or hidden charges for EU deliveries.

🇬🇧 UK Customs & Import Charges (Important — Please Read)

Some JoBolt products are shipped directly from our European workshops and suppliers. Under UK law, goods imported from the EU with a value over £135 are subject to UK customs charges. These are collected by the courier on behalf of HMRC and are not included in your checkout price.

If your order is subject to customs charges, you may be asked to pay:

  • UK Import VAT — typically 20% of the item value (e.g. approx. £46 on our wooden bikes)
  • Courier handling fee — approx. £12, charged by Royal Mail/Parcelforce

You will be notified by text or email before delivery. We are fully transparent about this — it is a legal post-Brexit requirement and outside of our control. Product pages for affected items clearly state the estimated charges.

2. Delivery Destinations

We ship to the United Kingdom and the European Union.

For orders outside the UK and EU, please contact us before purchasing so we can confirm shipping costs and any applicable duties.

3. Order Processing

Most orders are processed and shipped within 1–3 business days. You'll receive a confirmation email with tracking information once your order ships. Custom or made-to-order items may require additional processing time, which will be clearly noted on the product page.

EU customers: In accordance with EU consumer law, unless otherwise agreed, we will deliver your order within 30 days of the contract being concluded. If we are unable to meet this timeframe, we will notify you promptly and you will have the right to cancel your order for a full refund.

4. Delivery Times

  • Standard UK Delivery: Most UK orders arrive within 2–5 business days.
  • Standard EU Delivery: Most EU orders arrive within 2–5 business days, fulfilled from our partner in Estonia and shipped within the EU — no cross-border delays apply.
  • A tracking number is provided for every order.
  • Estimated delivery times begin once the order has been shipped, not from the moment the order is placed.

5. Factors Affecting Delivery

While we aim for perfection, delivery times can be influenced by:

  • Geographic Location: Shipping times may vary for the Highlands, Islands, or remote regions of the UK, or more remote EU destinations.
  • Product Type: Custom items have longer production times (noted on the product page).
  • Third-Party Carrier Delays: Delivery companies (such as Royal Mail, DHL, etc.) are independent businesses. Once your package is handed over to them, JoBolt has no direct control over their networks or delivery schedules. We will always help you track your order and advocate on your behalf, but JoBolt cannot be held liable for delays caused solely by the courier.

6. Lost or Damaged Shipments

We take great care to ensure your items arrive safely. If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

EU customers: If goods arrive damaged or are lost in transit, you are entitled to a remedy under EU consumer law (Directive 2019/771), including repair, replacement, or refund. Please refer to our Return & Refund Policy for full details.

7. Contact Us

If you have any questions about your order or our shipping process, please reach out:

  • Email: admin@jo-bolt-store.net
  • WhatsApp: Accessible via our website contact form
  • Business Address: The Bridle Road, Purley, London, United Kingdom