Shipping policy
Shipping – From Our Door to Yours
Last Updated: June 2026
Welcome to JoBolt! We're committed to getting your order to you as quickly and smoothly as possible. This policy outlines our shipping procedures to ensure you have a clear understanding of the process from the moment you place your order until it arrives at your door.
1. Free Shipping
We offer FREE standard shipping on all UK orders! The price you see at checkout is the final price you pay for the product and its delivery to the UK.
🇬🇧 UK Customs & Import Charges (Important — Please Read)
Some JoBolt products are shipped directly from our European workshops and suppliers. Under UK law, goods imported from the EU with a value over £135 are subject to UK customs charges. These are collected by the courier on behalf of HMRC and are not included in your checkout price.
If your order is subject to customs charges, you may be asked to pay:
- UK Import VAT — typically 20% of the item value (e.g. approx. £46 on our wooden bikes)
- Courier handling fee — approx. £12, charged by Royal Mail/Parcelforce
You will be notified by text or email before delivery. We are fully transparent about this — it is a legal post-Brexit requirement and outside of our control. Product pages for affected items clearly state the estimated charges.
2. Delivery Destinations
We primarily ship to the United Kingdom. For international orders outside the UK, please contact us before purchasing so we can confirm shipping costs and any applicable duties.
3. Order Processing
Most orders are processed and shipped within 1–3 business days. You'll receive a confirmation email with tracking information once your order ships. Custom or made-to-order items may require additional processing time, which will be clearly noted on the product page.
4. Delivery Times
- Standard UK Delivery: Most UK orders arrive within 2–5 business days.
- European Shipments: Products shipped from our European suppliers may take 5–10 business days. A tracking number is provided for every order.
- When Delivery Time Starts: Estimated delivery times begin once the order has been shipped, not from the moment the order is placed.
5. Factors Affecting Delivery
While we aim for perfection, delivery times can be influenced by:
- Geographic Location: Shipping times may vary for the Highlands, Islands, or remote regions of the UK.
- Product Type: Custom items have longer production times (noted on the product page).
- Third-Party Carrier Delays: Delivery companies (such as Royal Mail, DHL, etc.) are independent businesses. Once your package is handed over to them, JoBolt has no direct control over their networks or delivery schedules. We will always help you track your order and advocate on your behalf, but JoBolt cannot be held liable for delays caused solely by the courier.
6. Lost or Damaged Shipments
We take great care to ensure your items arrive safely. If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible. For detailed information, please refer to our Return & Refund Policy.
7. Contact Us
If you have any questions about your order or our shipping process, please reach out:
- Email: admin@jo-bolt-store.net
- WhatsApp: Accessible via our website contact form
- Business Address: The Bridle Road, Purley, London, United Kingdom
