Terms of service

Terms of Service Last Updated: October 2026

Welcome to JoBolt. These Terms of Service explain the conditions for using our website and purchasing our products. Please read them alongside our Privacy Policy, Shipping Policy and Return & Refund Policy. Nothing in these terms limits your statutory consumer rights.

1. Your Account and Registration You may need to create an account to access certain website features. You agree to provide accurate, complete and current information and to keep your account details secure. You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you meet this requirement.

2. Order Placement and Acceptance When you place an order, you make an offer to purchase the selected products. An automated acknowledgement confirms that we have received your order; it does not, by itself, confirm acceptance. We accept your order when we send confirmation that the products have been dispatched, unless we expressly confirm acceptance earlier.

We may decline an order because of product unavailability, a pricing error, suspected fraud or another legitimate reason. If we cannot accept or fulfil your order, we will notify you and refund any payment taken for the cancelled items.

Your order confirmation will set out the key purchase details, including the products ordered, the checkout total and relevant delivery information. Any possible import charges are explained in section 3 and our Shipping Policy.

3. Pricing, VAT & Customs We aim to keep all pricing and product information accurate and up to date.

UK customers: The price shown at checkout covers the product and standard UK delivery. To make shopping transparent, we clearly label our products:

• Customs Free (Green Badge): These items will be delivered to your door with no additional import duties or hidden fees.

• Import Customs Apply (Red Badge): These premium, larger items are dispatched directly from our partner facilities in the European Union and exceed the UK's duty-free threshold. For these specific items, the courier will contact you prior to final delivery to collect standard UK import VAT and their handling fee.

Where payment is required from the recipient, the courier will contact you by email, text, or post before releasing the parcel. Please verify payment requests through the courier’s official channels. If you are considering refusing delivery because of unexpected import charges, please contact us first so we can explain your options. Any cancellation, return, or refund will be handled in accordance with our Return & Refund Policy and your statutory rights.

EU customers: Prices for EU orders are displayed in Euros (€) and include VAT where applicable. Goods dispatched from within the EU to EU destinations are not subject to import charges between EU member countries.

Pricing errors: If we identify a pricing error affecting your order, we will contact you promptly to explain the error and the available options. Where cancellation is permitted and the order is cancelled, any payment taken for the cancelled items will be refunded. This does not affect your statutory rights.

4. Returns and Refunds Our return and refund arrangements are explained in our separate Return & Refund Policy, available on our website. Please review it for details of our voluntary 30-day return window, eligibility requirements and return procedures.

Our voluntary 30-day return policy is additional to, and does not replace or restrict, statutory cancellation or faulty-goods rights available to UK or EU consumers. For most online purchases, UK and EU consumers have a statutory right to cancel within 14 days of receiving the goods, without giving a reason. Exceptions may apply to certain products, such as goods made to your specifications or clearly personalised goods. Relevant conditions and exceptions are explained in our Return & Refund Policy.

Your rights concerning faulty goods, goods that are not as described, or goods that otherwise fail to meet applicable legal requirements remain unaffected.

5. Acceptable Use of Our Website You agree to use our website lawfully and not to interfere with its operation, compromise its security or infringe the rights of others. You must not introduce malicious software, attempt unauthorised access, misuse another person’s account or use our website for fraudulent purposes. You must not use automated systems to extract website content for commercial purposes without our written permission, except where permitted by applicable law.

6. Intellectual Property Website content, including text, graphics, logos, images and software, belongs to JoBolt, its licensors or its content suppliers and is protected by applicable intellectual property laws. Except where permitted by law, you may not reproduce, distribute, modify or commercially exploit this content without permission from the relevant rights holder. Nothing in these terms prevents lawful personal use of our website or the exercise of rights provided by applicable law.

7. Liability and Consumer Rights Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing in these terms affects your statutory consumer rights, including rights relating to goods that are faulty, not as described or otherwise do not meet applicable legal requirements.

We remain responsible for fulfilling our obligations to you when using third-party delivery or fulfilment partners. Any import charges will be handled as described in section 3 and our Shipping Policy. These provisions do not exclude responsibility for errors or failures for which we are legally responsible. EU consumers also benefit from the mandatory consumer protections applicable in their country of residence.

8. Events Outside Our Reasonable Control and Delivery Delays Events outside our reasonable control, such as severe weather, transport disruption or supply interruptions, may affect fulfilment or delivery. If such an event affects your order, we will contact you as soon as reasonably possible and take reasonable steps to minimise the impact. We will assist with delivery problems and explain any cancellation or refund options available to you.

Using a third-party courier does not remove our obligations to you. Nothing in this section limits your statutory rights concerning delayed delivery, lost parcels or damaged goods. Please refer to our Shipping Policy for processing times, delivery estimates and details of how to report a delivery issue.

9. Complaints and Dispute Resolution If you have a complaint or concern, please contact us at admin@jo-bolt-store.net with your order number, where applicable, and details of the issue. We will consider your complaint and work with you towards a fair resolution. Where appropriate, we will provide information about available alternative dispute resolution arrangements.

You are not required to use an informal complaints process before exercising your statutory rights. Nothing in these terms restricts your right to seek assistance from a consumer protection body or bring proceedings in a court with jurisdiction.

10. Governing Law These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply. If you live elsewhere in the UK or in an EU member state, choosing the laws of England and Wales does not remove mandatory consumer protections available to you under the applicable law of your country of residence. Nothing in these terms restricts your right to bring a claim in a court available to you under applicable consumer law.

11. Changes to These Terms We may update these terms to reflect changes in our services or legal requirements. The updated version and its effective date will be published on our website. The terms applicable to an order are those in effect when that order was placed, unless a change is required by law or otherwise agreed with you. Updates do not retrospectively remove your rights relating to an existing purchase.

12. Contact Us For questions about these terms, your order or a complaint, please contact us:

• Email: admin@jo-bolt-store.net

• WhatsApp: Accessible via our website contact form

• Business address: The Bridle Road, Purley, London, CR8 3JB, United Kingdom