Refund policy

Return & Refund Policy Last Updated: September 2026

At JoBolt, your satisfaction is our top priority. We want you to be absolutely thrilled with your purchase, and we are here to support you every step of the way.

1. Return Window

We offer a 30-day return window for all customers, starting from the day you receive your item.

EU customers have an additional statutory right: Under EU consumer law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your item, without giving any reason. Our 30-day window exceeds this statutory minimum, so EU customers benefit from our extended policy.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all tags still attached, and in its original packaging.

2. Pricing, VAT & Customs Charges

UK customers: The price you see at checkout covers the product and standard UK delivery. Some JoBolt products are shipped directly from our European suppliers. Under UK law, goods imported from the EU with a value over £135 are subject to UK Import VAT (typically 20%) and a courier handling fee (approx. £12), collected by Royal Mail/Parcelforce on behalf of HMRC. These charges are not included in your checkout price and are payable directly to the courier before delivery.

EU customers: Prices displayed for EU orders are shown in Euros (€) and include VAT where applicable. No additional import duties apply for orders delivered within the European Union.

Important: UK Import VAT and courier handling fees are charged by HMRC and third-party carriers — they are outside JoBolt's control and are non-refundable in the event of a change-of-mind return. If your return is due to a defect, damage, or our error, please contact us and we will work to find a fair resolution.

3. How to Start a Return

To start a return, please contact us at admin@jo-bolt-store.net with your order number and a brief reason for the return.

Please wait for our confirmation before shipping the item back. We will provide you with the correct return address and further instructions. Items sent back without first requesting a return will not be accepted.

EU customers exercising the 14-day withdrawal right may use our standard returns process above. We will confirm receipt of your withdrawal notice and process your refund within 14 days of receiving the returned item, in accordance with EU law.

4. Damages, Defects, and Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. Where there is a quality issue, defect, or shipping error on our part, JoBolt will cover all return shipping costs and issue a full refund or replacement.

5. Change of Mind Returns

If the product is in perfect condition but you have simply changed your mind:

  • You are responsible for the return shipping costs to our return address.
  • We will issue a full refund for the product price once it is received and inspected in its original condition.
  • UK customs charges paid to the courier are non-refundable by JoBolt.
  • We do not charge any restocking fees.

EU customers: Under EU consumer law, if you exercise your 14-day withdrawal right, you are responsible for the direct cost of returning the goods unless we have agreed otherwise.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

Once we've received and inspected your return, we will notify you of the approval status. Approved refunds are processed automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.

EU customers: Refunds will be issued within 14 days of us receiving the returned goods, in line with EU statutory requirements.

8. Contact Information

If you have any questions regarding returns, you can reach us anytime:

  • Email: admin@jo-bolt-store.net
  • WhatsApp: Accessible via our website contact form
  • Business Address: The Bridle Road, Purley, London, CR8 3JB