Refund policy

Return & Refund Policy Last Updated: October 2026

At JoBolt, we proudly stand behind our European craftsmanship. We want you to be absolutely thrilled with your new gear, but if something isn’t quite right, we are here to make the return process as simple and smooth as possible.

1. Our 30-Day Guarantee We offer a generous 30-day return window starting from the day your order arrives. This gives you plenty of time to try your items on at home and make sure the fit is perfect—well beyond the standard 14-day EU statutory requirement. To be eligible for a return, items simply need to be in the condition you received them: unworn outside, unused, with tags attached, and in their original packaging.

2. How to Start a Return We like to keep things simple. Just email us at admin@jo-bolt-store.net with your order number and a quick note about why you are returning the item. We will reply with the correct return address and a shipping label (where available), along with clear instructions on how to send your parcel back. Please wait for these instructions before shipping so we can ensure it goes to the right facility.

3. Change of Mind & Exchanges If your item is in perfect condition but you simply changed your mind or need a different size, you are responsible for the return shipping costs. We want you to shop with confidence, so we never charge any sneaky restocking fees.

The fastest way to get a different size or colour is to return your original item for a refund and place a fresh order on our website.

4. Damaged or Defective Items If your item arrives defective, damaged, or we accidentally sent the wrong gear, please contact us immediately. We will cover 100% of the return shipping costs and issue a full refund or send a replacement right away.

5. Processing Your Refund Once your return arrives and is inspected, we will automatically process your refund to your original payment method within 10 business days.

6. Taxes, VAT & Customs

  • EU Customers: The price you see includes VAT. There are no surprise import duties for orders delivered within the European Union.

  • UK Customers: The price at checkout covers your product and standard UK delivery. Standard UK import rules apply for extra-large orders. Please note that any third-party customs charges paid to couriers are non-refundable by JoBolt in the event of a change-of-mind return.

Need Help? You can reach us anytime:

  • Email: admin@jo-bolt-store.net

  • Chat: Use the chatbox right here on www.joboltstore.com

  • Address: The Bridle Road, Purley, London, CR8 3JB